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Team Lead, Customer Service Center, Musti ja Mirri, Helsinki

Musti Group is the leading Nordic pet care specialist and the fourth largest pet supply group in Europe. Our primary aim is to support and safeguard the furry everyday life of pet lovers everywhere. To highlight some of the company brands, we serve our customers through 270 stores under the Musti ja Mirri (Finland), Arken Zoo (Sweden) and Musti (Norway) brands

 

Team Lead, Customer Service Center, Musti ja Mirri
We are looking for a service-oriented and proactive Team Lead to join the Customer Service Center team at Musti ja Mirri. If you have a genuine interest in team leadership and providing world-class customer service, then keep on reading! As a Team Lead you will be leading a team with Swedish and Norwegian customer service agents providing excellent customer service to the end-customers.



In this position
your main job is to assure that the customer service team has all they need, in order to succeed and to feel at ease in their daily work. You are responsible for various HR responsibilities such as work scheduling and personnel development. You will also participate in the daily customer service work helping and answering the customer’s questions via phone, e-mail and chat.


What do we expect?
- Excellent language skills in Swedish and English, and preferably in Norwegian. Finnish language skills are considered as an advantage, but is not a necessity.
- Excellent communication skills and a service-oriented attitude.
- You love to solve problems and help others to reach their targets.

We value previous team-leadership experience and previous contact center-experience is also considered as advantage. We also hope you to have knowledge and experience about animals, especially dogs and cats – or in the best scenario you share the love for pets!

What do we offer?
We offer you a versatile and challenging Team Lead-position in a rapidly growing and evolving company. The position is permanent and full-time.

Next steps?
Please apply on our website lead.fi latest by 20h of May. If you have any questions, please contact LEAD/Laura Vesa by phone 040 7433717 or by e-mail laura.vesa@lead.fi. We look forward to hearing from you soon!

Yhteyshenkilöt, puhelin, sähköposti, ym.: LEAD/Laura Vesa, p. 040 7433717, laura.vesa@lead.fi.
Palkkaustavat: Tunti- tai kk-palkka
Lisätietoa palkkauksesta:
fixed monthly salary
Päivittäinen työaika: Kokopäivätyö, full-time
Työ alkaa: as soon as possible
Hakuaika päättyy: 20.5.2021
Työn kesto: yli 12 kuukautta, permanent position

LEAD yhdistää Oikeanlaiset työntekijät Oikeanlaisiin työtehtäviin. Ratkaisujamme ovat rekrytoinnit, henkilöstövuokraus ja suorahaut. LEAD perustettiin vuonna 2007 tekemään parempaa henkilöstöpalvelua. Tarjoamme asiakkaillemme, sekä työnhakijoille että yrityksille, palveluja työmaailman tilanteisiin ammattitaidolla ja joustavasti. LEAD-konsernin liikevaihto oli tilikaudella 2020 lähes 7 miljoonaa.

LEAD Henkilöstöratkaisut Oy

Työpaikan käyntiosoite
Mäkitorpantie 3 B
00620 Helsinki
Suomi
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